Welcome to our shipping policy page. Please read the following carefully, as it outlines our terms and conditions regarding shipping and delivery services. By placing an order with us, you agree to the terms outlined below.

Approval of Third-Party Shipping Terms

For international and domestic shipping, we collaborate with trusted third-party shipping companies to ensure the safe and timely delivery of your order. By placing an order, you acknowledge and approve adherence to the terms and conditions of the shipping companies we partner with, including but not limited to:

• International Shipments: DHL, ARAMEX, and EGYPT POST.
• Domestic Shipments within Egypt: MYLERZ.

Each shipping company may have its specific terms, policies, and delivery protocols. We encourage you to review their respective terms if necessary.

Delivery Timeframes

We strive to ensure that your order reaches you as quickly as possible. Delivery times vary based on your location:

• Domestic Orders (within Egypt): Estimated delivery within 3–5 business days.
• International Orders: Estimated delivery within 7–10 business days.

Please note that delivery times are estimates and may be subject to unforeseen delays, including customs processing for international shipments or logistical challenges.

Order Processing

All orders are processed within 1–2 business days, excluding weekends and public holidays. Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping costs

Shipping fees vary depending on the destination, shipping method, and order size. Any applicable shipping fees will be calculated and displayed at checkout.

Customs and Duties for International Orders

For international orders, the recipient may be responsible for any customs duties, taxes, or fees imposed by the destination country. We recommend checking with your local customs office for further information.

Lost or Damaged Packages

While we take every precaution to ensure your package is delivered safely, we are not liable for packages lost or damaged during transit. In such cases, we will assist you in filing a claim with the respective shipping company.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team at info@mohrel.com