Returns & Exchanges Policy

At MOHRÉL, every piece is thoughtfully designed and carefully crafted. We hope you love your purchase, but if something isn’t quite right, here’s how returns and exchanges work.

Exchanges

  • Exchanges are accepted within 7 days of receiving your order.

  • Items must be unused, unworn, and in their original condition, with all original packaging, dust bags, and tags intact.

  • Exchanges are subject to product availability.

  • Customers are responsible for shipping costs associated with exchanges unless the item is faulty or incorrect.

Returns

  • Returns are accepted within 3 days of delivery.

  • Returned items must be in perfect, unused condition, with original packaging.

  • Refunds are issued excluding shipping fees.

  • Refunds will be processed after the item has been inspected and approved.

Non-Returnable items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

  • Items showing signs of use, wear, scratches, stains, or damage

  • Custom-made or special orders

  • Items purchased during sales or promotions

Faulty or incorrect items

If you receive an item that is defective or incorrect:

  • Please contact us within 24 hours of delivery

  • Share clear photos of the issue

  • We will assess the case and arrange a replacement or refund where applicable

Kindly note

  • Natural variations in leather, texture, and color are part of the material’s beauty and are not considered defects.

  • We reserve the right to refuse returns or exchanges that do not meet the above conditions.

How to request a Return or exchange

To start a return or exchange, please contact us at: info@mohrel.com
Include your order number and a brief explanation.